Comcast Business Mobile (CBM) offers wireless plans and device management tailored for business needs. While CBM leverages many elements from the Xfinity Mobile ecosystem, the enterprise context called for more scalable, utility-driven interfaces. Our goal was to modernize three core experiences, Device Details, Bring Your Own Device (BYOD), and the Mobile Device Overview to better align with CBM’s design system and support enterprise-level clarity.
🧪 Comcast Business Mobile Portal
🔍 The Problem
CBM's device management tools were adapted from Xfinity Mobile, but the UI didn’t translate well for business users. Key workflows like checking device status, managing returns, or activating a new phone felt disjointed and visually inconsistent. The UI lacked responsiveness, critical data was buried, and interactions didn’t reflect the needs of IT teams managing fleets of devices. We needed to redesign these pages using the CBM design system, while preserving the familiarity of Xfinity’s flow.
🛠️ Solution
We reimagined the Device Details, BYOD, and Mobile Device Overview screens with enterprise users in mind. I adapted existing Xfinity UI patterns and rebuilt them using CBM’s design system foundations. This included:
A responsive layout built for both desktop and mobile
Streamlined info hierarchy for faster scanning of device data
Modular cards and tables for easier system-wide reuse
Clearer CTAs for high-priority actions like returns, exchanges, or SIM activation
Each screen was prototyped in Figma using real world data examples, stress-tested against edge cases, and refined in weekly reviews with product and engineering stakeholders.
📈 Outcome
✅ More intuitive data layout enabled faster decision-making for business users
✅ Reusable components laid groundwork for scalable device management tools
✅ Improved visual hierarchy made it easier to scan and compare devices
✅ CBM team used our work as a reference for future enterprise-focused pages
✅ Responsive design improved usability across sales, support, and IT teams
🎯 My Role
Product Designer
I led UX and UI design across the device management flows, adapted legacy Xfinity layouts into CBM’s system, and collaborated closely with product and engineering to ensure feasibility and visual consistency.
🔧 What I Did
🎨 Translated Xfinity designs into CBM’s design system
🔍 Audited existing screens and mapped new content structure
📐 Built responsive Figma layouts with reusable, documented components
🤝 Collaborated with dev teams on edge cases and mobile behavior
📝 Designed detailed handoff specs and microcopy for each step of the journey
🔄 What I’d Do Differently
With more time, I would’ve pushed to validate early wireframes with end users in IT or operations roles. While stakeholder input helped us align on business goals, user feedback could have revealed deeper pain points around device tracking and activation logic.
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